My Life Digital

Data Protection

MyLife Digital Group is made up of three companies; Consentric, Insight Analysis and Wood for Trees. 

At MyLife Digital Group companies, we make the following commitments to you:

* We will only ever process or retain your data if we have a legal basis for doing so

* We will always be transparent about the data we hold on you and what we do with it

* We will only collect the minimum data we need for an agreed purpose, no more

* We will take steps where possible to make sure that data is accurate and up-to-date

* We will keep your data safe and secure

* We will respect and protect your fundamental rights to control YOUR data

* We will treat any threats to your data as a top-level priority and deal responsibly with any actual loss, compromise or corruption of your data

Please navigate the sections below to understand more about how we handle your data.

If We Hold Your Data on Behalf of Another Organisation

If you are a customer of a company that uses our services or products to process your data, that company is responsible for determining how they use your data and for what purpose(s). We would only ever process your data according to terms agreed with that company when they sign up to our services. If you would like further information on this, please contact the company that collected your data. If you have any concerns on how MyLife Digital or one of its Group companies is processing your data on another company’s behalf, please do get in touch with our Data Protection Officer at dataprotection@mylifedigital.co.uk as we would be happy to hear from you and assist in any way we can.

What Personal Data Do We Collect?

When you browse our website, we collect unique identifiers such as your IP address (which is your device’s unique identification number) and track website usage (for example, which of our website pages you have visited).

If you are a user of our website forms and/or a potential client, we will collect any of the following pieces of information:

* Your Name

* Your Address (personal or corporate)

* Your Email Address (personal or corporate)

* Your Phone Number (personal or corporate)

* Job Title / Company

* Other Information Publicly Available (e.g. your profile picture on LinkedIn)

* CCTV Images (if you visit our offices)

If you have, or are in the process of, signing a contract agreement with us, we will also collect the following in addition to the data mentioned above:

* Billing Information

* Signature

For clarity, we do not collect any personal data that can be classed under the EU GDPR ‘Special Categories’ for the above purposes.

How Do We Collect Your Data?

When you browse our website, we use a third-party service called Google Analytics to automatically collect data that tells us how our website is being used. This happens when you accept the use of cookies when you use our website; for more details, our Cookies Policy can be found here.

If you submit a form on our website, we collect the data you provide on the form. If you are a potential client, we also obtain limited information from publicly available sources including LinkedIn profiles and Twitter handles; we do this to understand whether our products are likely to be of use to the business you work for and therefore whether you are likely to be interested in hearing about them.

If you sign up to one of our products or services, we will agree the information required to perform that contract at the time of you signing up.

How Will We Use Your Data?

If you are a user of our website forms and/or a potential client, we will use the data collected to market products and services to you that we think you might be interested in. For example, if you have a public LinkedIn profile showing your email address and that you are a Marketing Manager of a company that we believe one of our products would be useful to, we may market that product to you. If you receive any such communications, we would always make it clear from the outset how you can easily opt out of such marketing.

The data we collect when you browse our website is used to manage our website usage.

When you sign up to a service or product with us, the information collected as part of contractual arrangements is used to deliver our products and services to you, plus provide Customer Support, and the notification of any changes to MyLife Digital Group’s products or services, solving issues via support portal, phone or email including any bug fixing.

Why Do We Collect This data?

Where we have collected data for marketing purposes, we believe that we have a legitimate interest to share information on products and services with you that we think will be relevant to your business. This is a recognised marketing approach that conforms to standards set by the UK’s Direct Marketing Association guidance along with new EU rules that come into force from 25th May 2018.

We have also assessed that we have a legitimate interest in collecting information on website use information. For example, this helps us to learn about what people most like on our website and use this information to improve user experience. It also allows us to keep our website secure and prevent fraudulent activity.

Where we have assessed that we have a legitimate interest to use your data (as above), we have documented our rationale within a Legitimate Interest Assessment that is freely available Here

If we collect data as part of a contractual agreement, we require this for us to be effective in performing the contract terms we have agreed with you. For example, we would need to know who we should contact in your business to tell them about any service updates.

Who Do We Share Your Data With?

We will share your data within MyLife Digital’s group of businesses (under the brands ConsentricWood for Trees and Insight) for the purpose of determining whether we have any other products or services that may be useful to you and your business.

We also share your data with a select number of third party suppliers that we utilise to meet our obligations to you. For example, we use a company called UK Cloud who provide a government standard highly secure place to hold your data and we use Microsoft to support our internal infrastructure activities. Where we share your data with third parties, we will always ensure that they are subject to the same data protection standards that we offer to you and that they are only allowed to use your data for the specific purposes we agree with them (in order to support the fulfilment of your contract with us).

We are also in certain circumstances legally required to share your data. For example, if we receive a summons for its use in a court of law.

We will never sell your data.

How Long Will We Keep Your Data?

We will only keep your data for as long as we need it for the purposes outlined in section “How Will We Use Your Data?” above.

In addition to this, in certain circumstances you have the right to request that your data is deleted (see section ‘How Can You Control How Your Data Is Processed?’). In these cases, we will immediately delete the data we hold on you.

How Can You Control How Your Data Is Processed?

Your data is just that; yours.

At MyLife Digital we have built our business on trust as a principle and aim to empower you in controlling your data and what is done with that. For example, you can request that we restrict how we use your data or request that we share with you details on the information we hold on you.

Depending on the reason for processing your data, you can request the following:

* Access to your data

* Amendments to your data

* Restrictions on how we use your data

* Deletion of your data

* Transfer of your data

* Raise an objection to how we process your data

To raise a request, please contact the Data Protection Officer whose contact details can be found in section ‘How Can You Find Out More?’.

How Can You Find Out More?

If you would like to discuss how we handle your data or raise one of the requests outlined in section ‘How Can You Control How Your Data Is Processed?’ you can contact MyLife Digital’s Data Protection Officer, Holly Walker, by email at dataprotection@mylifedigital.co.uk or at the following address:

The Data Protection Officer,

MyLife Digital Ltd,

Citizen House,

Crescent Office Park,

Clarks Way,

Rush Hill,

Bath,

BA2 2AF

Any concerns relating to how we handle your data can also be raised with the Data Protection Officer (contact details above). If you are not happy with our response, you also have the right to raise a complaint with the UK Information Commissioners’ Office.

MyLife Digital has been built on the fundamental premise that individuals should be at the heart of how organisations collect, connect, analyse and share their data.

 

Privacy Policy

We are committed to protecting the privacy of our service users.

Our Privacy Policy explains how we will protect your personal information and data, and the unique control MyLife Digital provides to your data. This includes understanding, at all times, precisely what data we are storing for and about you, who (if anyone) can see that data, and whether you give permission for that data to be shared with third-parties. We will never share your data with third-parties for marketing purposes.

At MyLife Digital we believe that transparency practices need to be reframed to be more meaningful, actionable and relevant for individuals.

Greater emphasis is needed on presenting individuals with understandable and relevant information on how data is being used. Organisations need to simplify the way in which they communicate their data practices to reduce the complexity of transparency for individuals.

Also needed are policies and tools to understand how data flows “out the back door” of institutions. The transfer of data throughout the ecosystem is complex, opaque and drives uncertainty and suspicion. We have designed the MyLife Digital Consentric Platform to put users in full control of all of their data. View our full Privacy Policy by clicking here.

 

Cookie Policy

Our website uses cookies.

Cookies are small files that are sent to your web browser and stored on your computer’s hard drive. The file contains an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.

This identifier is then sent back to the server each time the browser requests a page from the server.

Cookies are important for the intended functionality of a website. To improve your experience during a visit, we use cookies to remember log-in details and provide secure log-in, collect statistics to optimise website functions, and deliver content specific to your interests. Most websites use cookies for these purposes.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies on our website.

They cannot be used to identify you.

There are two specific types of cookie we use on our website:

  • Session Variables – ‘session cookies’ are temporary cookies that remain in your browser until you leave the website. These allow you to carry information across our site without having to re-enter it; it also enables us to analyse web traffic and improve our online services.
  • Tracking Cookies– this is another very common type of cookie. We use these to help us track how many people visit our website, what pages they look at and how often they come back. When you visit our website we automatically check to see whether this cookie is in your browser, if it is present we know you have visited us before. This helps us identify between unique new visitors and returning visitors.

Cookies do not typically contain any information that will personally identify you, but personal information that we store about you from other means may be linked to the information stored in and obtained from cookies.

Our cookies do not analyse visits to other websites or track any Internet searches undertaken whilst you still have a window with our website open.

You may set your web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your Internet browser.

Source

Cookie

Description

Google Analytics

__utma

This cookie creates a unique ID when a new visitor browses our website. It helps us to assess the number of new visitors to our site, and also identify whether we are receiving repeat visitors, too.

__utmb

These two cookies help us measure a visitor's session, giving us data on what time visitors arrive and how long they spend browsing our website.

__utmc

__utmz

This cookie gives us information about how a visitor got to our site (e.g. Google Search, referral site, social media, direct URL, etc.) and also which pages they viewed after they arrived.

PHP

PHPSESSID

This cookie is native to the PHP development language, and is used to keep track of a visitor's session, preserving useful data from page to page.

Most browsers allow you to refuse to accept cookies; for example:

(a)        in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)        in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)        in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer; for example:

(a)        in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)        in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)        in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

Deleting cookies will have a negative impact on the usability of many websites.

For more information about cookies, visit –

http://www.allaboutcookies.org/ or http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx

 

Acceptable Use Policy

An Acceptable Use Policy is a set of rules applied by service owners and platform administrators that restrict the ways in which the service or platform can be used, and sets guidelines as to how it should be used.

Acceptable Use Policies are an integral part of the framework of information security and trust policies. It is common practice to ask new users of a service, or new members of an organisation, to sign or click "Agree" to an acceptable use policy before they are given access to a service or systems. View our Acceptable Use Policy by clicking on the icon below:

Under 13 year olds

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personally identifiable data from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way that requires you to submit your personal information, please get your parent or guardian to do so on your behalf.