Apprentice Technical Support Analyst

MLD Vision

To deliver a Valuable, Insightful and Trusted data driven world

MLD Mission

One company, dedicated to enabling organisations and their consumers gain value from their data.  Through a highly functional platform, MLD will improve the supplier-consumer value exchange by better managing the data owners’ permissions, in line with the evolving privacy regulations.  Combined with its domain expertise and data simplification solutions, MLD offers organisations an almost limitless opportunity for deeper insight to improve performance and business outcomes.

Role Summary

Working within this fast-growing Software as a Service business you will have the opportunity to benefit from a blended learning solution that will to kick start your career in the IT sector. You will learn and gain experience in networking and architecture, mobile and operating systems, cloud services, business processes, coding and logic. Help the team move into a full SRE culture and be at the cutting edge of technology.

Accountabilities

Customer in-life support and experience

Developing and following Customer in-life procedures which not only delight but are optimized to ensure speed of resolution meets expectation

Provide in life support, managing Customer enquiries from incidents, problems and service requests.

Customer advocacy, representing the “Customer” at all times, ensuring their experience of MyLife Digital products and services is something to be proud of.

Premises Security processes and procedures to ensure all controls are in place and adhered to.

Work effectively with various cross-functional 2nd and 3rd line teams in Client Delivery and other areas of Infrastructure, Engineering, Sales and Account management, Systems, Analysis and Product to ensure customer success.

Being a start-up, this role will take responsibility for supporting MLD in whatever role required to support driving the increase usage and number of customers using the MLD systems.

Managing all customer communication and education ensuring a best-in-class in-life experience and ad hoc education needs

Work with MLD Service Manager, ensuring customer satisfaction scoring is continually improved, through appropriate reactive, preventive and proactive measures.

Support adoption and use of key business tools through training (IT Induction training), user guides and informational service notifications i.e. 3CX, O365, MS Teams

This role will need to be flexible with working times and will need to work shifts as per business demand.

Knowledge & Experience

You will be an excellent puzzle solver, enjoying analysing problems and seeking solutions. With great communication skills you will demonstrate a willingness to absorb and implement the enormous learning opportunity this apprenticeship offers.

Salary

£15,000 to £18,000 per annum plus Full Benefits package

How to Apply

Please send your CV and covering letter, along with salary expectations, explaining why you think you are suitable for the role to recruitment@mylifedigital.co.uk along with your salary expectations.

*Strictly NO Agencies

By |2019-02-14T08:53:48+00:00February 14th, 2019|